All rentals and services are available on a first-come, first-served basis. To initiate the booking process and check availability for your desired date, please contact us at hello@aerieeventsco.com. We are committed to providing prompt assistance and will work quickly with you to prepare a customized quote.

To secure your desired rentals and services, a signed contract and a 50% non-refundable retainer are required. The remaining balance for rentals must be paid in full no later than two (2) days prior to the scheduled event delivery date. An invoice will be issued on the Tuesday of your event week.

Please note that minor adjustments and additions to your quote may be accommodated after booking, subject to availability.

Minimum Order Requirements:

• Balloon Styling Services: A minimum order of $550 (excluding delivery fees) is required for full event setups within a 30-mile round-trip radius of San Jacinto, CA.
• Event Rentals: A minimum rental fee of $300 (excluding delivery fees) is required for locations within a 20-mile round-trip radius of San Jacinto, CA.
• For Locations Beyond Local Radius: A $550 minimum service fee (excluding delivery and pickup charges) applies to both balloon styling and event rentals for any location outside the stated mileage radius.

Delivery fees are determined based on both the total distance traveled and the quantity of items rented. The standard base delivery fee starts at $65, which covers locations within a 20-mile round-trip radius (including both drop-off and pick-up).

• For destinations beyond 25 miles round trip, a rate of $2.95 per mile will apply.
• If the total round-trip distance exceeds 60 miles, a base delivery fee of $325 will be charged.

Standard delivery hours are between 9:00 a.m. and 5:00 p.m. Deliveries scheduled outside of these hours may be accommodated upon request and will incur an additional fee.

We understand that some clients may prefer to pick up rentals themselves; however, please note that many of our items require special handling due to their handmade or vintage nature. As a result, only select inventory is available for client pickup.

To determine whether the items you are interested in qualify for pickup, please contact us directly to confirm availability and eligibility.

• We understand that accidents can happen. Many of our rental pieces are handcrafted in-house or vintage, often made from delicate materials such as wicker or wood. We rely on our clients to handle these items with care while they are in their possession.
• If an item becomes damaged, broken, stained, or otherwise compromised while in your care, please notify us as soon as possible.
• Following the return and inspection of the item(s), Aerie Events Co. will assess the extent of the damage and determine the appropriate repair or replacement fee, which will be added to your final balance.

We understand that some clients may prefer to pick up rentals themselves; however, please note that many of our items require special handling due to their handmade or vintage nature. As a result, only select inventory is available for client pickup.

To determine whether the items you are interested in qualify for pickup, please contact us directly to confirm availability and eligibility.

We offer full weekend rentals, with pick-up available during designated warehouse hours on either Thursday or Friday, and return scheduled during our Sunday warehouse hours. Please note that our pricing reflects the full weekend rental period and is not calculated on a per-day basis.

Pick-Up Hours:

• Thursday: 5:30 PM – 7:30 PM
• Friday: 3:30 PM – 4:30 PM

Return Hours:

• Sunday: 11:00 AM – 1:00 PM
• Monday: 1:15 PM – 3:15 PM

Please note: While return days remain fixed, return time frames are subject to change.

Important: Late arrivals or failure to show up will incur an automatic $85 late fee.

• Yes, certain items in our inventory require specific transportation accommodations. Large items such as backdrops, umbrellas, and 6-foot children’s tables must be transported in a pickup truck or similarly sized vehicle.
• For the safety and preservation of our rentals, items will not be released if proper transportation is not provided. In such cases, the client will remain responsible for the full rental fee, regardless of pickup capability.
• If you have any questions or concerns about transportation requirements, please reach out to us through the contact form on our website. We’re happy to assist in ensuring a smooth rental experience.

• We are based in Hemet, CA 92545.
• For security and scheduling purposes, the exact pick-up address will be provided once the required deposit and a signed rental agreement have been received.